Shipping policy

Shipping Locations

Koda & Co. Healthy Pets currently ships to customers within the United States. International shipping is limited, with more availability in the future for select products.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays begin processing on the next business day.

Because we work with multiple fulfillment partners and private-label suppliers, items in the same order may arrive in separate packages.

Estimated Delivery

Estimated delivery times vary by product and supplier.

Standard Shipping: 3–10 business days
Specialty or Custom Products: 7–21 business days
Pre-Orders or Backordered Items: Delivery estimates will be shown on the product page.

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on the products ordered, destination, shipping method, and fulfillment location.

Free shipping promotions may apply to qualifying orders.

Order Tracking

Once your order ships, you will receive an email with tracking information when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

Additional shipping charges may apply.
Orders returned by the carrier may require reshipment fees.
Koda & Co. Healthy Pets is not responsible for delays caused by incorrect addresses.

Damaged Packages

If your package arrives damaged:

Contact us within 7 days of delivery.
Include your order number and photos of any damage.
We will work with the carrier and supplier to resolve the issue as quickly as possible.

Carrier delays due to weather, holidays, customs, or other events beyond our control are not eligible for refunds.